Postage

We aim to ship all orders same or next business day. Our delivery times and cut offs are:
Mon - Friday Order before 12pm AEST
Sat, Sun Closed, all orders shipped on next business day
Public Holidays Closed, all orders places on Public Holidays will be shipped next business day.
Please Note: Delays may occur over holiday periods

Delivery Delay
Once your order has been scanned for delivery, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.

Loss, Damage & Delivery Disputes
If your tracking does not show as delivered within the recommended timeframe, please contact us on sales@madeleinegrace.com.au and we will make an enquiry on your behalf with the Shipping Carrier. If your parcel is damaged in transit, please contact us as a priority on sales@madeleinegrace.com.au and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Madeleine Grace The Label and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.
In the case where Signature on Delivery is selected and the delivery shows as successful but the buyer is disputing the delivery, it is the buyer's responsibility to contact the Shipping Carrier and raise the dispute. If required, our team can assist the buyer with this process and provide any supporting documentation.